Technology Support Technician

Available in Fort Lauderdale, FL for one day.

Website DataSoft Technologies

Currently Hiring

Technology Support Technician 

Onsite

About the job

  • Location: Jacksonville, FL

  • Duration: 6 Months+

  • Pay rate: W2 Salary/ W2 Hourly

  • Job ID: 1035-1

No C2C. No subcontracting. Must be able to work on W2 with DataSoft Technologies.

Overview

DataSoft Technologies is seeking a Technology Support Technician for our client in Jacksonville, FL. 

Responsibilities: 

  • Provide assistance and support to problem recognition, research, isolation and resolution steps. 

  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. 

  • Simulates or recreates user problems to resolve operating difficulties. 

  • Recommends systems modifications to reduce user problems. 

  • Records, tracks and documents the problem-solving process for each ticket, including steps taken through to final resolution. 

  • Applies diagnostic utilities to aid in troubleshooting and test fixes prior to closing tickets to ensure problems has been adequately resolved. 

  • Typically involves use of problem management database and help desk system. 

  • May provide guidance/training for end users. 

  • Maintains currency and high level of technical skill in field of expertise. 

  • Prioritizes issues and escalates more complex problems to second level support, senior level or supervisor as needed.

Qualifications: 

  • Bachelor’s degree in computer science, business or a related field; or a combination of post high school and equal experience may be substituted for education.

  • 3 or more years technical experience working in a call center environment. Excellent customer service, communication and analytical skills with the ability to multi-task in a fast-paced environment.

  • Proficient with Microsoft Office products, including Word, Outlook, Excel, Teams and Sharepoint. 

  • Working knowledge of help desk software, databases and virtual cloud environments. 

  • Working knowledge of hardware, including repair and ability to communicate and determine hardware issues. 

  • Working knowledge on basic networking environment.

  • Ability to communicate effectively verbally and in writing. 

  • Ability to establish and maintain effective working relationships with internal/external business partners. 

  • Ability to evaluate process effectiveness and develop change or alternatives. 

  • Ability to prioritize, organize and perform multiple work assignments simultaneously. 

  • Ability to function effectively with, or as part of a team. 

  • Ability to interface software and business applications with other systems. 

  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. 

  • Knowledge of applicable computer software and operating systems. 

  • Knowledge of and the ability to utilize tools, concepts, principles and practices of data collection, analysis and testing. 

  • Knowledge of training methodologies and the ability to develop and facilitate technical/operational training to others.

  • Professional certification, such as HDI’s Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) preferred. A+ certification preferred. 

  • Ability to travel (Miami as contractor) and work flexible hours. Terminal is a 24/7 operation for critical issues.

About our Company

DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

  • Paid Holidays/Paid Time Off (PTO)

  • Medical/Dental Insurance

  • Vision Insurance

  • Short Term/Long Term Disability

  • Life Insurance

  • 401 (K)

Employment type: full-time.

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